Return Policy

Scope

We provide editing services rather than physical goods. This policy explains how we handle requests for revisions, cancellations and refunds. If you are a consumer in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 (including the right to require us to repeat or fix the service, or a price reduction) apply in addition to this policy. Nothing here limits those rights.

Cancellation before work begins

If you cancel before we have started editing, we will refund any deposit or advance payment in full. Please contact us as soon as you decide to cancel. If you are a consumer and concluded the contract at a distance (e.g. online), you may have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; we will inform you when you engage our services if that applies.

After delivery

Once the edited document has been delivered, we offer one round of revisions to address concerns about tone or clarity. If you are not satisfied after that, please contact us; we will work with you to resolve the matter and may offer a partial refund where appropriate. For consumers, the Consumer Rights Act 2015 gives you rights to have the service redone or a price reduction if the service is not performed with reasonable care and skill.

How to request a refund or complain

Contact us using the details on our contact page. Include your name, the project reference and the reason for your request. We will respond within a few working days. If you are a consumer and we cannot resolve the matter, you may use the EU Online Dispute Resolution platform or other dispute resolution schemes available in the UK.